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Shipping Policy

Thank you for choosing Jungle Gems! We’re dedicated to ensuring your plants arrive healthy, happy, and on time. Below is everything you need to know about how we ship, deliver, and handle orders.

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We are only ship Canada wide at this time.

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Pre-Order Plant:

Some plants offered for sale may be pre-order items sourced directly from international breeders. Estimated arrival dates are provided as best estimates and may change due to customs inspection, weather conditions, export delays, or courier issues beyond our control.

International Transit Disclaimer:

 Plants are living organisms and may experience stress during international transport. It is normal for imported plants to show signs such as: • leaf loss • yellowing • cosmetic damage • dehydration • temporary growth slow down These conditions are common after long-distance shipping and are not considered defects.

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Variability of Living Plants:

Plant appearance may change over time. Differences in: • leaf size or shape • coloration • variegation patterns • minor cosmetic blemishes are natural and do not qualify for refunds or exchanges.

 

Responsibility After Delivery: 

Once the plant has been delivered or transferred to the buyer’s care, all responsibility for plant care and acclimation transfers to the buyer. Due to the sensitive nature of imported plants, we cannot guarantee plant performance after acclimation.

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Refund & Replacement Policy :

Refunds or replacements will only be issued under the following conditions:

 

1. The plant dies while still in the care of the breeder prior to shipment, or

2. The customer receives a completely different plant than the one ordered. All other sales are final. 

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📦 Order Processing Time

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

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🚚 Shipping Options

🌿 Standard & Expedited Shipping (Canada Only)

We ship live plants Monday through Wednesday to minimize the risk of delays over the weekend.
All plants are packaged with care using eco-conscious materials.

Method                                    Delivery Time                    Cost

Standard Shipping.            3–7 business days.           $10 to $25 or Free over $500

Express Shipping                1–3 business days.            $25 - $65

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Shipping costs are calculated at checkout.

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🏡 Local Delivery (Available in DownTown Toronto or Mississauga )

We offer local delivery within a [X-mile] radius of our shop.

  • Delivery Fee: $8 (Free on orders over $200)

  • Delivery Days: Flexible, Please send us an email for preferred hour or dates

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We'll contact you via text or email to schedule a convenient drop-off time.

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🛍️ Local Pickup

Prefer to pick up your plants? We offer free curb pickup at:

📍 The Beaches, Toronto or Cawthra and QEW, Mississauga
 

  • You’ll receive a “Ready for Pickup” email once your order is prepared.

  • Pickup hours: Please send us an email or give us a message for preferred time to pick up

  • Please bring your confirmation email and a valid ID.

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❄️ Cold Weather Shipping

During colder seasons, we include insulated packaging and recommend adding a heat pack (available at checkout) if your area is below 40°F.

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📦 Tracking Your Order

Once shipped, you'll receive an email with your tracking number. Please allow 24–48 hours for the tracking info to update.

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🌱 Damaged or Lost Packages

If your plant arrives damaged or doesn't arrive:

  • Contact us within 48 hours of delivery.

  • Include clear photos of the item and packaging.

  • We’ll offer a replacement, store credit, or refund, depending on the issue.

  • Include clear video when unboxing the item and packages.

We’re not responsible for delays caused by carriers or incorrect addresses provided at checkout

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